Who sells Pro
Pro is sold through Link, the checkout service of our payment partner Stripe. Link takes the payment, sends receipts and invoices, and your card statement shows a LINK.COM description. That is why cancelling and refunds can go through your Link account as well as through us.
Cancel the subscription
Cancel at any time in your Link account at link.com, or write to VoiceKeyboard support through the Contact link at the bottom of this site.
Cancelling stops the next renewal. Pro stays on until the end of the period you have already paid for, then the app continues as the free version. Your settings, counters and downloaded models are kept.
The 14-day refund
Ask within 14 days of the first payment for a new Pro subscription, monthly or yearly, and you get the full amount back. No reason is needed, and nothing is deducted for the time you used Pro or the Soniox minutes you spent.
To ask, write to support from the e-mail address you used to buy Pro, or include your licence code or receipt. You can also ask Link from your order in the Link account. The money goes back to the payment method you used; how fast it arrives depends on your bank.
Renewals have their own rules, set out in the Refund policy.
After a refund
The subscription ends and the licence is switched off. The app notices at its next licence check, usually within a day when you are online, and continues as the free version. Your texts, files and settings are not touched.
Before paying at all, you can try the whole app on the free plan; see Free and Pro.