Activate Pro
- Copy the licence code you received after buying Pro.
- In VoiceKeyboard, open SETUP and go to the License page.
- Paste the code into "Code from the e-mail" and press Activate. The computer needs the internet for this step.
- "Done: this computer is Pro." appears, the status reads "Pro — confirmed until" a date, and the PRO display in the top bar lights up.
Nothing is reinstalled. Your settings, counters and downloaded models stay as they were.
Up to three computers
One subscription runs on up to three computers at the same time; activate the same code on each. A fourth one gets "The code already runs on 3 computers. Release one of them."
To move Pro to a new computer, open SETUP → License on the old one and press "Release this computer". It says "This computer is released." and goes back to the free version; then activate the code on the new one. If the old computer is gone and cannot be released, write to support.
Replacing one part of a computer, such as the system disk, does not make it a new computer for the licence.
Without the internet
Pro checks the licence online now and then, every few hours while the computer is connected. Without a connection it keeps working until the end of the period you have paid for. After that the app switches to the free version until it can check again. Offline models and transcription of files on disk need no internet on either plan.
Messages you may see
| Message | What to do |
|---|---|
| Code not found — check the e-mail. | Compare it with the code you received and paste it again. |
| No connection to the server. Try again later. | Check the internet and press Activate again. |
| The subscription has ended. | Renew the subscription, then activate again. |
| This computer was released — activate the code again. | Enter the code once more on this computer. |
| The license is disabled. | Write to support. |
| The confirmation has run out — connect to the internet or renew the subscription. | Connect for a moment so the app can check the licence. |
| This license belongs to another computer — activate the code here. | Activate the code on this computer; it takes one of your three places. |
| The computer's date is behind — check the date and time. | Fix the Windows date and time; the licence refuses a clock set back. |
| The license file is damaged — activate the code again. | Activate the code again. |
Ending the subscription
How to cancel, and how the 14-day refund works, is on cancelling and refunds.